No one is perfect. Sometimes we’ll mess up… we’ll drop the ball. In these cases, as my friend Greg Roeszler says, try just walking into the lion’s den and apologizing… and try to figure out how to make it right.
Often, the problem isn’t as big as you’re making it out to be in your head. And if you messed up a while back, they probably don’t even remember why they were mad at you… a benefit of the great eraser. This is a great way to win back lost clients.
CALL TO ACTION
- Identify 10 clients/friends that you’ve lost in the last 3 years because you dropped the ball or messed up somehow.
- Decide what the best way to communicate with them is (call vs personal meetup) and go own up to your part of what when wrong. Humility is true demonstration of personal strength.
- Track how many clients you’re able to win back.
